Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using the Homestead website (petscurrowscare.pro) and engaging our home monitoring and pet care services, you agree to be bound by these Terms of Service. If you do not agree to these terms in their entirety, you may not use our website or services. These terms apply to all visitors, users, and anyone who engages Homestead for professional home and pet care coordination in Berlin and surrounding areas.

2. Description of Services

Homestead provides professional home monitoring, pet care, and security coordination services designed for property owners, vacation planners, and elderly homeowners. Our services include:

• Regular home check-ins and property monitoring
• Pet care, feeding, and medical protocol support
• Security system coordination and emergency access management
• Veterinary communication and care documentation
• Neighbourhood familiarity and incident reporting

Service scope, frequency, and specific protocols are defined in individual service agreements and care plans. Homestead operates in Berlin and surrounding areas as specified in your engagement contract.

3. Permitted Use of Website and Services

You agree to use the Homestead website and services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behaviour includes:

• Harassing or causing distress to Homestead staff or other clients
• Attempting to gain unauthorised access to property, systems, or client information
• Misrepresenting your identity or authority to engage services
• Using the website or services to conduct illegal activities or circumvent security measures
• Sharing login credentials, access codes, or confidential service details with unauthorised parties
• Recording or photographing Homestead staff without explicit written consent

Violation of these terms may result in immediate suspension of services without refund and potential legal action.

4. Client Responsibilities and Access Provision

As a Homestead client, you are responsible for:

• Providing accurate, complete information about your property, pets, and emergency contacts
• Granting Homestead staff safe and lawful access to your property (via key, code, or lockbox as agreed)
• Maintaining clear communication regarding changes to access protocols, pet medical needs, or security systems
• Ensuring all household members and relevant parties are informed that Homestead staff will be present during agreed service windows
• Providing detailed written instructions for pet care, medication administration, and emergency procedures
• Disclosing any hazards, aggressive animals, or safety concerns that may affect service delivery
• Maintaining appropriate insurance coverage for your property and liability

Failure to provide accurate information or safe access may compromise service quality and may result in service termination.

5. Intellectual Property Rights

All content on the Homestead website—including text, images, graphics, logos, design elements, and documentation—is the exclusive property of Homestead or its content providers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or transmit any content without prior written permission from Homestead.

Client photographs, care logs, and service documentation created by Homestead staff remain the intellectual property of Homestead but are provided to you for your personal records. You may not use these materials for commercial purposes or public distribution without written consent.

6. Disclaimers and Limitation of Liability

Homestead provides services on an "as-is" basis. While we employ trained, vetted professionals and maintain rigorous protocols, we cannot guarantee outcomes or prevent all unforeseen events. You acknowledge that:

• Pet care, home monitoring, and security coordination involve inherent risks that cannot be entirely eliminated
• Homestead staff are not veterinarians, electricians, plumbers, or emergency responders unless explicitly contracted for specialist services
• We cannot prevent theft, break-ins, system failures, or natural disasters despite reasonable security measures
• Pet behaviour, medical emergencies, and property damage may occur despite careful supervision
• Communication delays, system outages, or access issues may occasionally prevent timely service delivery

Homestead's total liability for any claim arising from our services shall not exceed the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or peace of mind, even if advised of the possibility of such damages.

This limitation applies to all claims regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and shall apply to the maximum extent permitted by German law.

7. Insurance and Indemnification

Homestead maintains professional liability insurance and public liability coverage appropriate to our services. Details of our insurance coverage are available upon request. However, insurance does not cover all scenarios, and you are responsible for maintaining your own property and pet insurance.

You agree to indemnify and hold harmless Homestead, its staff, and its representatives from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your failure to disclose hazards, pet aggression, or security risks
• Your provision of inaccurate or incomplete information
• Your breach of this agreement or service contract
• Third-party claims related to your property or pets
• Your use of the website or services in violation of these terms

8. Pet Care and Veterinary Limitations

Homestead staff provide pet care, feeding, medication administration, and basic comfort measures as specified in your care plan. We are not veterinarians and cannot diagnose illness, prescribe treatment, or perform medical procedures beyond those explicitly documented in your written instructions.

In the event of a pet emergency, Homestead staff will attempt to contact you and your designated veterinarian immediately. If you cannot be reached and the situation is life-threatening, we may authorise emergency veterinary care at your expense. You are responsible for all veterinary costs incurred.

You must provide detailed written protocols for any medication, including dosage, timing, and potential side effects. Homestead maintains care logs documenting all medication administration and pet behaviour observations.

9. Home Access and Security

You grant Homestead staff lawful access to your property for the duration of your service agreement. Access methods (keys, codes, lockboxes) must be provided securely and kept current. You remain responsible for your property's security and must inform Homestead immediately of any changes to locks, alarms, or access systems.

Homestead staff will not:

• Use your property for purposes other than agreed services
• Invite unauthorised persons into your home
• Remove items from your property without written permission
• Disclose your address or access details to third parties

You acknowledge that Homestead staff have access to your property and may observe personal information. Confidentiality is maintained as outlined in our Privacy Policy.

10. Cancellation and Refund Policy

Cancellation terms are specified in your individual service agreement. Generally:

• Cancellations made 14 days or more before a scheduled service are fully refundable
• Cancellations made 7–13 days before a service incur a 50% cancellation fee
• Cancellations made less than 7 days before a service are non-refundable
• Emergency cancellations due to documented illness or property emergency may be rescheduled without penalty

Long-term service agreements may have different terms. Refunds are processed within 10 business days of cancellation confirmation. No refunds are issued for services already rendered.

11. Changes to Terms and Services

Homestead reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website or services following any changes constitutes your acceptance of the new terms.

We will notify you of material changes via email at least 30 days before they take effect. If you do not agree to updated terms, you must cancel your service agreement in writing.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Germany, specifically the laws of the State of Berlin. Any disputes arising from these terms or your engagement with Homestead shall be subject to the exclusive jurisdiction of the courts of Berlin.

Before pursuing formal legal action, you agree to attempt resolution through good-faith communication with Homestead. Contact us at hello@petscurrowscare.pro with a detailed description of your concern. We will respond within 10 business days and work toward a mutually acceptable resolution.

13. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

14. Entire Agreement

These Terms of Service, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between you and Homestead regarding your use of our website and services. These terms supersede all prior agreements, understandings, and negotiations, whether written or oral.

15. Contact and Questions

If you have questions about these Terms of Service, your service agreement, or our practices, please contact us:

Homestead
Berlin, Germany
Email: hello@petscurrowscare.pro
Phone: +49 1541 4136908

We will respond to inquiries within 5 business days.